Refund + Returns Policy
Last Updated: February 16, 2026
The “Made to Order” Policy
Here is the deal: We don’t hold inventory. Every single hoodie, tee, and mug is printed specifically for you when you order it. Because of this, our return policy is a little different than the big-box stores. We don’t have a shelf to put returned items back onto.
All items are custom-produced at the time of purchase. By placing an order, you acknowledge and agree to this made-to-order production model.
1. Damaged or Defective (The Grump Guarantee)
If your gear arrives damaged, the print is defective, or you received the wrong item, we will make it right. We offer a free replacement or a full refund for verified manufacturer errors. You have 30 days from the date the carrier marks the package as delivered to submit a claim.
All claims must include clear photo evidence of the issue. Claims submitted without adequate documentation may not be approved.
Skip the middleman and get your replacement started immediately.
1. Go to your email inbox and find the email that says your order was “Delivered.”
2. Inside that email, click the link/button that says “Report a Problem” (or “Leave a Review”).
3. Upload clear photos of the issue.
*This method routes your claim directly to the production facility for faster resolution.
Can’t find that email? (Plan B)
If you cannot access your delivery email, contact us directly:
- Take clear photos showing the issue.
- Email the photos and your Order # to the_kid@montana-kid.com.
We reserve the right to deny claims that show evidence of misuse, excessive wear, repeated abuse, or fraudulent activity.
2. Wrong Size or “Change of Mind”
Since every item is custom-made just for you, we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
Please review the Size Chart on every product page carefully before placing your order. Measure twice, order once.
3. Shipping Issues
Lost in the Wild
If the carrier officially marks your package as “Lost in Transit,” we will cover the cost of reprinting and shipping a replacement.
Marked as Delivered
Once a package is marked as “Delivered” by the shipping carrier, responsibility for the shipment transfers to the customer. We cannot issue refunds for packages confirmed as delivered. Please check with neighbors, your local post office, or building management.
Wrong Address Provided
If an incorrect or insufficient address is provided at checkout and the shipment is returned, the customer is responsible for any reshipment costs.
We are not responsible for carrier delays, weather disruptions, customs processing, or events outside of our reasonable control.
4. Refund Processing
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for your financial institution to process the refund. Processing times may vary depending on your bank or payment provider.
5. Chargebacks & Disputes
If you experience an issue with your order, please contact us first so we can resolve it quickly and fairly.
Initiating a payment dispute or chargeback without contacting us may delay resolution and may result in restrictions on future purchases.
Important Return Address Note
Please do not send your purchase back to the address on the package.
Our gear is printed at multiple facilities across the country. Unauthorized returns may be lost or refused by the production facility.
Montana Kid®
the_kid@montana-kid.com