Last Updated: December 7, 2025
The “Made to Order” Policy
Here is the deal: We don’t hold inventory. Every single hoodie, tee, and mug is printed specifically for you when you order it. Because of this, our return policy is a little different than the big-box stores. We don’t have a shelf to put returned items back onto.
1. Damaged or Defective (The Grump Guarantee)
If your gear arrives damaged, the print is messed up, or you received the wrong item, we will make it right. We offer a free replacement or a full refund for any manufacturer errors. You have 30 days from the date of delivery to fix this.
Skip the middleman and get your replacement instantly.
1. Go to your email inbox and find the email that says your order was “Delivered.”
2. Inside that email, click the link/button that says “Report a Problem” (or “Leave a Review”).
3. This sends your photo and issue straight to the production team for an immediate reprint.
*This is the fastest method because it bypasses our general inbox and goes directly to the print shop manager.
Can’t find that email? (Plan B)
If you deleted your delivery email or can’t find the link, then (and only then) should you contact us directly. We will manually file the ticket for you, but it may take a little longer.
- Take a clear photo of the damage or defect.
- Email the photo and your Order # to the_kid@montana-kid.com.
2. Wrong Size or “Change of Mind”
Since every item is custom-made just for you, we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
Please check the Size Chart on every product page carefully before you order. If you aren’t sure, measure your favorite hoodie at home and compare it to the chart. Measure twice, order once.
3. Shipping Issues
Lost in the Wild
If the carrier marks your package as “Lost in Transit,” we will cover the cost of reprinting and shipping a replacement to you.
Note: If the tracking says “Delivered” but you can’t find it, we cannot offer a refund (this is standard carrier policy). Please check with your neighbors or local post office.
Wrong Address Provided
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Important Return Address Note
Please do not send your purchase back to the address on the package.
Our gear is printed at different facilities across the country. If you return a package without contacting us first (or using the link in your email), it may be lost at the warehouse.
Montana Kid™
the_kid@montana-kid.com